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Resume

About Me

High performer, effective collaborator. Passion for human centered design (HCD). Idea generator with excellent problem-solving abilities. Excited to continuously learn.

Relevant Work
Experience

2015 - Present

Production III (Designer)
Mayo Clinic in Rochester
Multimedia Distribution Platforms

Designs clinical and administrative items according to user needs while adhering to brand standards. Our small group of designers collaborates with non-designers on our team, HIMS, and key stakeholders across the organization to come up with standards for each category of items. Accessibility, readability, and usability are imbedded in our work. Familiar with WCAG 2.0 Accessibility Standards. Item examples:

  • Forms

  • Fliers

  • Manuals

  • Labels

  • Cards

  • Stationery

  • Booklets

  • Brochures

 

Member of Mayo Clinic's Accessibility Meetup Group.

2013 - 2015

Administrative Assistant
Mayo Clinic Health System – La Crosse
Revenue Cycle

Supported Revenue Cycle through massive change 
and becoming an Enterprise-wide department. Revenue Cycle was immersed in Agile, Scrum,
and Lean.

  • Provided administrative assistance
    to Revenue Cycle director and workgroup managers.

  • Learned project management skills and became familiar with Agile, Scrum, and Lean.

  • Involved in projects, especially process improvement.

  • Designed presentations and other items (such as brochures, reference cards, organizational charts)

  • Presented updates to staff at All-Staff Meetings.

  • Quickly learned software to use or to understand what other staff were using.

Education

September 2024

Mento Design Academy
Certificate of Completion in Product/UX Design

May
2012

Western Technical College
Associate's Degree in Graphic Design

December 2004

University of Wisconsin – La Crosse
Bachelor's Degree in Art
Written Communication Emphasis

2023-2024

2013

Udemy Courses
Intro to ChatGPT and Generative AI

Front-end development courses

  • Pre-Programming

  • Intro to Web Development

  • Project Management

  • Toyota Kata

  • Intro to HTML and CSS

  • Crash Course_Build a Web App


Mayo-Provided Courses

Project Management Basics
Basic Principles for a Collaborative Workplace
Toyota Kata
Crucial Conversations

Tools

  • Figma

  • Adobe Creative Suite

  • Acrobat Pro

  • Microsoft Office

  • Miro

© 2024 by Cindy Reed-Olson.

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